Copyright © 2015. All Rights Reserved by GRAM PRECISION S.L.
1.1 These Terms and Conditions (“Terms”) govern all sales of products (“Goods”) by Gram Precision S.L., hereinafter referred to as the “Seller,” to any purchaser, hereinafter referred to as the “Customer.”
1.2 By placing an order with the Seller, the Customer acknowledges and agrees to be bound by these Terms in their entirety, unless explicitly agreed otherwise in writing by both parties.
1.3 These Terms shall supersede any conflicting or additional terms submitted by the Customer, unless such terms are expressly accepted in writing by the Seller.
2.1 All prices quoted by the Seller are exclusive of Value Added Tax (VAT), unless otherwise explicitly stated in writing.
2.2 The applicable VAT shall be added to the net price and shall be payable by the Customer in accordance with the prevailing tax legislation.
2.3 The Customer shall bear all additional costs, including but not limited to import duties, local taxes, and levies imposed in the destination country, unless otherwise agreed.
2.4 Payment for all Goods shall be made in full and in advance of shipment via bank transfer, unless specific alternative payment terms have been expressly negotiated and confirmed in writing by the Seller.
2.5 The Seller reserves the right to withhold delivery of Goods pending receipt of payment in cleared funds.
3.1 Goods shall be shipped in the original packaging whenever possible and practical. The Customer is strongly advised to retain all original packaging for the purpose of any potential return or warranty claim.
3.2 Shipping methods are determined based on the weight and size of the Goods.
3.3 The Customer must be present at the delivery address on the scheduled delivery date. Missed deliveries may incur additional courier fees, which shall be borne by the Customer.
3.4 Upon dispatch, the Customer shall receive a shipping confirmation email containing the relevant tracking information.
3.6 Shipping costs shall be calculated based on weight, size, and destination, and will be communicated clearly during the order process.
3.7 Delivery dates are estimates only. The Seller shall not be held liable for any loss or damage resulting from delay in delivery, howsoever caused.
4.1 The Goods are guaranteed against defects in material and workmanship for a period of twelve (12) months from the date of delivery (“Guarantee Period”).
4.2 The guarantee does not cover defects or damage resulting from:
a) misuse, negligence, or improper handling by the Customer;
b) alterations, repairs or modifications performed without the written consent of the Seller;
c) failure to comply with maintenance instructions or excessive loading;
d) normal wear and tear or battery damage;
e) damage occurring during return transport due to improper packaging;
f) water or electrical damage, as well as damage stemming from operating outside of recommended temperature range.
4.3 Transport fees, including those associated with returning or re-shipping the Goods, are expressly excluded from the guarantee and shall be borne solely by the Customer.
5.1.1 In the event of a valid warranty claim or other agreed-upon return, the Customer must notify the Seller in writing and obtain prior authorisation (Return Merchandise Authorisation, “RMA”) before initiating any return.
5.1.2 Returns will be accepted only if the Goods:
a) include the RMA number, clearly displayed on the external packaging;
b) are returned complete, unused (unless defective), and in a condition fit for resale;
c) are returned in original or equivalent protective packaging, with all accompanying accessories, manuals, and documentation.
5.2.1 The Customer shall be responsible for the safe and secure return of the Goods, including all costs and any insurance necessary to cover potential loss or damage in transit.
5.2.2 The Seller reserves the right to inspect returned Goods and determine, at its sole discretion, whether a defect is covered by the guarantee. Goods deemed compliant may be returned to the Customer at their expense.
5.3.1 A consumer is by definition of art. 2 (1) of 2011/83/EU Directive on Consumer Rights defined as a natural person acting outside their trade, business, craft, or profession. Therefore business customers shall be defined as those entities that purchase the Goods to use it within their trade, business, craft or profession.
5.3.2 According to the aforementioned Directive, no statutory right of withdrawal shall apply to purchases made by business customers. Returns from business customers shall only be accepted in justified cases and subject to the Seller’s prior written approval.
5.3.3 The Seller may impose charges for restocking, repackaging, recalibration, testing, or administration, which shall be deducted from any potential refund.
6.3.4 Return shipping costs are non-refundable for business transactions.
5.4.1 Consumers purchasing the Goods for personal use may exercise a statutory right of withdrawal within fourteen (14) calendar days from the date of delivery, provided that:
a) the Goods are unused and in new, resellable condition;
b) the Customer notifies the Seller in writing prior to dispatching the return.
5.4.2 The Seller shall organise collection and provide return labels.
5.4.3 Shipping fees shall only be refunded in the event of a valid and timely return within the legal withdrawal period.
5.4.4 Refunds shall be processed using the same method of payment originally used, subject to inspection confirming the condition of the returned Goods.
5.4.5 The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/. The Seller is willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.
5.5.1 Customers are required to package returns securely using the original or equivalent materials.
5.5.2 Scales and displays must be protected using bubble wrap, polystyrene, or similar cushioning materials.
5.5.3 Customers should follow any packaging guidance published on the Seller’s website.
The following items and costs are strictly non-refundable:
a) Shipping and collection fees;
b) Calibration certificates and associated costs;
c) Customised or made-to-order products;
d) Manufacturer restocking or handling fees, which may amount to up to ten percent (10%) of the product value.
6.1 To the fullest extent permitted by law, the Seller shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, revenue, or business opportunities, arising out of or in connection with the sale, use, or inability to use the Goods.
6.2 In all cases, the Seller’s total liability shall not exceed the amount paid by the Customer for the specific Goods giving rise to the claim.
7.1 These Terms shall be governed by and construed in accordance with the laws of Spain.
7.2 Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Spain.